Frequently asked Questions FAQ

Item Details

 

What is the condition of the item?

The condition of the item is show at the top of each listing page.

I can not find the part I require in your eBay shop?
We have 1000’s of New and Used car parts in stock and many more waiting to be listed.
Please email us at enquiry@omegaspareparts.com for the part you require and we will search it for you.

Do you check your items condition and operation before listing?
Yes – Our dispatch team check all our items for condition and operation where possible before listing. We also have a returns policy should any issues arise. Please see our returns policy found on all our listings.

I would like more photos of the part I require. Will you email them?
Yes – Please email us at enquiry@omegaspareparts.com your email address and we will email photos of the actual part we will send.

Can I view a part before committing to purchase?
Yes – Please call our customer care team: 0770 649 5877 or 0800 917 5877 to arrange an appointment.

How can I check your part number is the same as my part number?
If you contact your vehicle parts department and quote your registration and the part you require, they will supply your part number or call OSP customer care team and they will advise.

I have purchased from you before, will I get a loyalty discount?
Yes – We really appreciate your custom and we would like to keep you as a valued customer throughout the ownership of your vehicle. Please quote “Repeat Customer” with ALL your future PayPal payments to qualify for your customer discount.

Does the price on the listing include VAT ?

Yes – the total price you see on the listing is what you pay and is inclusive of VAT. We will provide invoices with VAT separately displayed.



Postage and Shipping

 

How long will it take to get my item?

We always dispatch as soon as possible and only use recognised couriers who provide excellent service. Please see our feedbacks most comment on the quick delivery 

Where do you post from?

We are based near Londons Heathrow Airport.

Do you offer international postage?

Yes – We use a premium international service with guaranteed delivery to 225 countries worldwide.

What countries do you post to?

Click on our Postage and payments section found on all our listings, you will then see the the countries we post to.

How much does it cost to post to my country?

All postage costs will displayed on each listing.

Do you offer postage discounts?

Yes – Please view our ‘Combined postage’ Auto answers section

Can I arrange my own courier to collect?

Yes – You are welcome to arrange your own courier/collection. 

Please call our customer care team: 0770 649 5877 or 0800 917 5877 to arrange.

 How quick will you post my item?

We WILL post your item on the same business working day if your payment is made before 1200hrs.

All courier items will be collected within 24hours we will also email your tracking details.

Or you are welcome to collect.

What Postal / Shipping Service do you use?

We only use recognised couriers that provide excellent service. All packages are tracked from our door to your door Worldwide and may need to be signed for on arrival.We will also email your tracking reference when marked as dispatched.

Do you Ship Worldwide?

Yes – We use a premium international service with guaranteed delivery to 225 countries worldwide.

How do I change your Shipping details to my Country?

Click on our “Postage and payments” section then click on the drop down arrow next to United Kingdom. Click on your Country then click “Get Rates” you can now purchase your item.

Are International orders subject to Import Duties and/or Tax Brokerage fees?

Import duty and taxes explained in a nutshell:

In most countries, imports need to be declared, i.e. a description, quantity and value of the imported goods have to be provided to local customs authorities so that duties and taxes can be assessed. Import duty is a tax that the importer has to pay to bring foreign goods into his or her country. Import duty is also known as customs duty, tariff, or import tariff.

Please check any additional costs prior to purchase

Do I need to supply a TIN (Tax Identification Number)?

If you live in one of the following countries and buy our product, you must include your TAX ID number when you purchase.

Brazil – Chile – Costa Rica – Ecuador – El Salvador – Israel – Thailand – Uruguay  

We require this number to include with your shipping paper work. If we do not receive this number your Customs Agency will block your package from entering your country.

My Package has not arrived…Where is my Package…What do I do ?

The Postal / Shipping companies we use give an excellent service..but sometimes packages can be delayed which is out of our and your control. If your package has not arrived please contact our Customer Care Team: 0770 649 5877 UK / 0044 770 649 5877 INT or email us: enquiry@omegaspareparts.com and we will investigate and report back to you ASAP 

My Package has not arrived. Shall I open a “Item Not Received Case” on eBay ?

No need to open a “Item Not Received Case” but please contact our Customer Care Team direct on 0770 649 5877 or 0800 917 5877 UK / 0044 770 649 5877 INT or email us: enquiry@omegaspareparts.com and we will investigate and report back to you ASAP

 

Payment


How do I pay for my purchase ?

Via Paypal, please see other payment questions and answers.

Can I collect my Item?

Yes – Collection in person is welcome…

Please call our customer care team: 0770 649 5877 or 0800 917 5877 to arrange.

Can I pay with credit card or debit card?

Yes – You can purchase using your credit card or debit card via PayPal. Just click on our Buy It Now + Commit to buy + Pay now, the next page shows “Review your purchase” click continue, the next page shows “Choose a way to pay” click on Don’t have a PayPal account? then follow the payment instructions.

I DO NOT have a PayPal account, Can I use my friends PayPal account?

Yes, Just send your friend our listing item number and ask them to type your address into their information box. We will then post your item to the address provided.

Will I receive a VAT invoice with my package ?

Yes – We are a VAT registered company based in the United Kingdom and will provide invoices with VAT separately displayed.



Returns

 

We provide an excellent after sales service, our customer care team is always available to help should any issues arise. Please read the information below: Under the United Kingdom’s Distance Selling Regulations, UK Customers have the right to cancel the purchase contract at any time up to 30 days after the receipt of the goods.

To exercise your right of cancellation you must inform OmegaSpareParts either by email or letter with details of the part ordered and reason for cancellation. NB: All our parts are re-checked for condition and operation and identified prior to dispatch. OmegaSpareParts will not be held responsible for any fitting/labour charges incurred by the buyer. Except in the case of faulty parts: If you exercise your right of cancellation after the part has been delivered to you, you will be responsible for returning the part with the original packaging. Once you have submitted your notice of cancellation, the part must be returned at your own cost to:

OmegaSpareParts Limited

6 Candover Close

Harmondsworth

Middlesex UB7 0BD

United Kingdom

You must take reasonable care to ensure the part is not damaged whilst in your possession. We reserve the right to charge a restocking fee in the event of part returned damaged or with missing/incomplete parts. On receipt of the returned part and once we have identified it as the part we dispatched, a refund of the original purchase price will be made or an exchange if we have the same item in stock. In the case of a faulty part we shall, after receiving notification and return, refund the original cost of the part and any reasonable return postage costs or we will exchange if we have the same item in stock. We cannot be responsible for parts, which are not received by us and would recommend that you use a recorded service to return valuable parts.

Where can I see your returns policy ?

We have an excellent returns policy which can be found on all our listings or see our Website.

How can I contact you ?

Please call our Customer Care Team: 0770 649 5877 UK / 0044 770 649 5877 INT or email us: enquiry@omegaspareparts.com or click on “Ask a question” found at the bottom of all our listings, you can also Skype us at: omegaspareparts